FAQ's


How is Covid- 19 affecting The Dildo Room LLC operations?  

The Dildo Room LLC is taking appropriate safety precautions and staying up to date on Covid- 19 sanitation information.
However, due to the increase of online orders due to pandemic, orders may be delayed.

Where does The Dildo Room LLC ship from?
 Our warehouse is located in New Jersey, USA.

 We process payments, fulfill orders and ship from this location.  

What are your hours of operation?

Monday through Friday 8 a.m.- 3 p.m EST.

How long does it take for my order to process?
 It will take up to three business days for orders to process.

Keep in mind, the current pandemic may affect this time frame.

What shipping services are available?
  Economy-free shipping via USPS Or UPS.  

How long does shipping take?
Typically, orders are shipped 1-2 days after payments are processed.
Shipping time varies depending on location and the current impact of Covid-19. 

Do you ship international?
 We are currently not shipping outside of the United States but we do plan to offer international shipping in the future.

 Will my order be discrete?

 Yes! We know how important it is to keep some things in life a secret.

Therefore, we offer discrete packaging.

This includes bubble protected envelope packaging and unmarked discreet boxes for larger valuable items.

Invoices for orders will be place inside the box but will only reflect customer information and list of product's purchased.
 However,no other promotional items will be included.


How will charges appear on bank statements?
All sales will appear as THE DILDO ROOM

Do you accept returns?
 Due to the discreet, sensitive and hygienic nature of the products that are distributed, we do not accept returns on opened or used items due to health concerns. 

For more information on returns and our refund policy, please visit:
 https://thedildoroom.com/policies/refund-policy

What if a product I recently viewed is no longer available?

 Unfortunately, products go in and out of stock frequently. We do update our inventory twice daily so be sure to check back soon.